QB Issue Resolution:

I’d be happy to help get this taken care of today.

 

Since you filed the W-2 forms outside QuickBooks Online, the system doesn’t recognize that they’re already sent. Currently, we don’t have an option to remove the payroll task on the Dashboard.

 

In the meantime, I recommend calling our Payroll Support to assist you further. They have the tools to check your account and remove the payroll task forms for you.

 

Here’s how you can reach them:

  1. Go to http://payroll.intuit.com/support/contact/.
  2. At the top right, select your Payroll Subscription type.
  3. Under Free Live Help, you’ll see their contact information.

That should point you in the right direction today.

 

Resolution for Issue 'Submitted W-2 forms manually, not through payroll system. Can I remove the reminder from the Dashboard?' available: Yes (Solved).
Source: Intuit Community forum.

Submitted W-2 forms manually, not through payroll system. Can I remove the reminder from the Dashboard?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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