We are aware of an emerging issue impacting QuickBooks Online users that are unable to log into the Mac App after upgrading to OS X (10.11) El Capitan. When these users attempt to log in they get the error message “We encountered a problem trying to sign in. Please try […]

Resolution for '1011 issue: 'My Mac is on OS X El Capitan and when I attempt to access QuickBooks Online via the Mac app I see this: “We encountered an error trying to sign in. Please try again.”' available: Yes.

The 1011 issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 1011 issue yourself by looking for a resolution described in the article. If it is a complex 1011 issue or you are unable to solve the issue, you may contact us by clicking here or by using other 1011 support options.

For more information about resolving issues related to 1011 in Quickbooks/QBO or to get support for the issue 'My Mac is on OS X El Capitan and when I attempt to access QuickBooks Online via the Mac app I see this: “We encountered an error trying to sign in. Please try again.”', click the link below: