Resolved (2/5/16) – Our engineers have resolved this issue. We appreciate your patience. 

We are aware of an issue where QuickBooks Online users are unable to download their transactions from American Express. Affected users are reporting that they are getting 102 errors. Also, users attempting to connect for the first time […]

Resolution for '102 errors issue: 'When I try to download my American Express transactions into my QuickBooks Online company, I receive a 102 error. Why?' available: Yes.

The 102 errors issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 102 errors issue yourself by looking for a resolution described in the article. If it is a complex 102 errors issue or you are unable to solve the issue, you may contact us by clicking here or by using other 102 errors support options.

For more information about resolving issues related to 102 errors in Quickbooks/QBO or to get support for the issue 'When I try to download my American Express transactions into my QuickBooks Online company, I receive a 102 error. Why?', click the link below: