We have identified a problem that affects users of QuickBooks Online. When first logging into the software, a user will see the error message “unexpected problem”. Additionally, when trying to view or send sales forms, a customer will see a message “{“message”:”Could not initialize class com.intuit.qbo.bl.comgmt.LogoFileCacheHandler”,”code”:-1}”

This error message will appear […]

Resolution for '1101217 issue: 'When first logging in, the error “unexpected problem” appears on the home page.' available: Yes.

The 1101217 issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 1101217 issue yourself by looking for a resolution described in the article. If it is a complex 1101217 issue or you are unable to solve the issue, you may contact us by clicking here or by using other 1101217 support options.

For more information about resolving issues related to 1101217 in Quickbooks/QBO or to get support for the issue 'When first logging in, the error “unexpected problem” appears on the home page.', click the link below: