We have identified an emerging issue that has impacted a small number of QuickBooks Online users.   After a user enters their username and password at the QuickBooks Online login screen, the response “Sorry, but this company is not subscribed to QBO,” appears.

Our engineering team is actively engaged and working to […]

Resolution for '1178438 issue: 'When I try to log in to QuickBooks Online, this message appears: “Sorry, this company is not subscribed to QuickBooks Online.”' available: Yes.

The 1178438 issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 1178438 issue yourself by looking for a resolution described in the article. If it is a complex 1178438 issue or you are unable to solve the issue, you may contact us by clicking here or by using other 1178438 support options.

For more information about resolving issues related to 1178438 in Quickbooks/QBO or to get support for the issue 'When I try to log in to QuickBooks Online, this message appears: “Sorry, this company is not subscribed to QuickBooks Online.”', click the link below: