We have identified an issue impacting QuickBooks Online users who are attempting to import customers from an excel spreadsheet.  The Import button is greyed out.

If you are being impacted by this issue please let us know and follow this article for updates.

The good news is that we do have […]

Resolution for '1290576 issue: 'Why is the Import button greyed out when I am importing customers from an excel spreadsheet?' available: Yes.

The 1290576 issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 1290576 issue yourself by looking for a resolution described in the article. If it is a complex 1290576 issue or you are unable to solve the issue, you may contact us by clicking here or by using other 1290576 support options.

For more information about resolving issues related to 1290576 in Quickbooks/QBO or to get support for the issue 'Why is the Import button greyed out when I am importing customers from an excel spreadsheet?', click the link below: