We are aware of an emerging issue impacting some of our QuickBooks Online Payroll users. These users are reporting that when they’re attempting to archive, view, or file the Q4 941 and 940 form they receive the error “Failed to load PDF document.”

If you are being impacted by this issue, 

Resolution for '1299511 issue: 'When I try to archive, view or file the Q4 940 or 941 form in QuickBooks Online Payroll I am getting this error: “Failed to load PDF document.”' available: Yes.

The 1299511 issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 1299511 issue yourself by looking for a resolution described in the article. If it is a complex 1299511 issue or you are unable to solve the issue, you may contact us by clicking here or by using other 1299511 support options.

For more information about resolving issues related to 1299511 in Quickbooks/QBO or to get support for the issue 'When I try to archive, view or file the Q4 940 or 941 form in QuickBooks Online Payroll I am getting this error: “Failed to load PDF document.”', click the link below: