I’d like to help. Here are the steps to fix the error QuickBooks not responding or freezing.
Resolution for '16 freezes issue: 'Enterprise 16 freezes' available: Yes.
The 16 freezes issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 16 freezes issue yourself by looking for a resolution described in the article. If it is a complex 16 freezes issue or you are unable to solve the issue, you may contact us by clicking here or by using other 16 freezes support options.
For more information about resolving issues related to 16 freezes in Quickbooks/QBO or to get support for the issue 'Enterprise 16 freezes', click the link below: