Here you go:
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Resolution for '2010 copy issue: 'How can I get the download with my 2010 copy' available: Yes.
The 2010 copy issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 2010 copy issue yourself by looking for a resolution described in the article. If it is a complex 2010 copy issue or you are unable to solve the issue, you may contact us by clicking here or by using other 2010 copy support options.
For more information about resolving issues related to 2010 copy in Quickbooks/QBO or to get support for the issue 'How can I get the download with my 2010 copy', click the link below: