There are a couple things at play here.

1. If your accountant was listed as the Master Administrator, they need to transfer that role to you as the business owner so you have sole control over your QuickBooks Online file.

2. If your accountant was paying for your subscription, they need to […]

Resolution for '2017 information issue: 'Is there a way to pull up older account information? For instance I had by account with one accountant and she quit me, but had all my 2017 information.' available: Yes.

The 2017 information issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 2017 information issue yourself by looking for a resolution described in the article. If it is a complex 2017 information issue or you are unable to solve the issue, you may contact us by clicking here or by using other 2017 information support options.

For more information about resolving issues related to 2017 information in Quickbooks/QBO or to get support for the issue 'Is there a way to pull up older account information? For instance I had by account with one accountant and she quit me, but had all my 2017 information.', click the link below: