The maximum characters for item description is 4095. Make sure that the description is checked on the template you’re currently using and not “others” (please see attached screenshot). To check:

  1. Click the Lists menu, then the Template.
  2. Open the template you’re using and click the Additional Customization button.
  3. Click the Columns tab.

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Resolution for '27 characters issue: '“Item Description” field size in invoice/quote etc. is limited to 27 characters. How can I increase it?' available: Yes.

The 27 characters issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 27 characters issue yourself by looking for a resolution described in the article. If it is a complex 27 characters issue or you are unable to solve the issue, you may contact us by clicking here or by using other 27 characters support options.

For more information about resolving issues related to 27 characters in Quickbooks/QBO or to get support for the issue '“Item Description” field size in invoice/quote etc. is limited to 27 characters. How can I increase it?', click the link below: