@ dinivic

8 characters, does that character string end in a number?

Or is the beginning of the character string a number followed by a hyphen?

QB must have a number to increment to, it does not increment alpha characters, so the invoice must be formatted something like

abcde123 and the next invoice will […]

Resolution for '8 numbers issue: 'Can I reset the number of characters in customer invoice default? I need 8, I create an invoice with 8 numbers, save, the next invoice that appears has #1.' available: Yes.

The 8 numbers issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the 8 numbers issue yourself by looking for a resolution described in the article. If it is a complex 8 numbers issue or you are unable to solve the issue, you may contact us by clicking here or by using other 8 numbers support options.

For more information about resolving issues related to 8 numbers in Quickbooks/QBO or to get support for the issue 'Can I reset the number of characters in customer invoice default? I need 8, I create an invoice with 8 numbers, save, the next invoice that appears has #1.', click the link below: