Log into your own company file. Then go to team and access and make sure that all of the companies you have are accessible to you and your user section.
Resolution for 'access online issue: 'Cannot access online clients even though I am signed in??' available: Yes.
The access online issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the access online issue yourself by looking for a resolution described in the article. If it is a complex access online issue or you are unable to solve the issue, you may contact us by clicking here or by using other access online support options.
For more information about resolving issues related to access online in Quickbooks/QBO or to get support for the issue 'Cannot access online clients even though I am signed in??', click the link below: