gear is QBO only, you are using desktop

put up the home page on desktop and lower right is a refund and credit icon to use

Resolution for 'access this menu issue: 'I’m trying to apply a refund to a customer but we are missing the gear menu bar with the (+) icon menu. Do we need to be using quickbooks online to access this menu bar?' available: Yes.

The access this menu issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the access this menu issue yourself by looking for a resolution described in the article. If it is a complex access this menu issue or you are unable to solve the issue, you may contact us by clicking here or by using other access this menu support options.

For more information about resolving issues related to access this menu in Quickbooks/QBO or to get support for the issue 'I’m trying to apply a refund to a customer but we are missing the gear menu bar with the (+) icon menu. Do we need to be using quickbooks online to access this menu bar?', click the link below: