do a journal entry for the adjustment and use retained earnings for the offset account
debit RE, and credit gift card liability, 500
Resolution for 'account customer issue: 'Gift Cards, On account customer charges….' available: Yes.
The account customer issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the account customer issue yourself by looking for a resolution described in the article. If it is a complex account customer issue or you are unable to solve the issue, you may contact us by clicking here or by using other account customer support options.
For more information about resolving issues related to account customer in Quickbooks/QBO or to get support for the issue 'Gift Cards, On account customer charges….', click the link below: