intuit keeps your account live for one year after you cancel, then it is gone forever

there is no user back up file for QBO either

Resolution for 'account live issue: 'Singapore Companies Act requires 5 years of accounting records to be kept. How long are the data kept by Quickbooks? Are the data replicated or sent to an alternate site?' available: Yes.

The account live issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the account live issue yourself by looking for a resolution described in the article. If it is a complex account live issue or you are unable to solve the issue, you may contact us by clicking here or by using other account live support options.

For more information about resolving issues related to account live in Quickbooks/QBO or to get support for the issue 'Singapore Companies Act requires 5 years of accounting records to be kept. How long are the data kept by Quickbooks? Are the data replicated or sent to an alternate site?', click the link below: