change the password to something the user does not know, if that does not work, only thing you can do is delete

Resolution for 'account status issue: 'how do you change a user account status to inactive? I see only an option to delete a user account.' available: Yes.

The account status issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the account status issue yourself by looking for a resolution described in the article. If it is a complex account status issue or you are unable to solve the issue, you may contact us by clicking here or by using other account status support options.

For more information about resolving issues related to account status in Quickbooks/QBO or to get support for the issue 'how do you change a user account status to inactive? I see only an option to delete a user account.', click the link below: