You never use a JE for anything related to AR.

You stated Accounts, but I think you mean Names.

You open the Payment and use the Ribbon, Reports, History. Has this been deposited? If not, just change the payment name here.

If deposited, and IF you use Undeposited Funds, then use […]

Resolution for 'account to another issue: 'how do i make a journal entry moving a payment from one account to another?' available: Yes.

The account to another issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the account to another issue yourself by looking for a resolution described in the article. If it is a complex account to another issue or you are unable to solve the issue, you may contact us by clicking here or by using other account to another support options.

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