Generally, I would tell you that the acct is probably set up as a bank acct instead of a credit card acct.

It could be a problem with the feed from Office Depot.  If you change the type of acct to bank acct, does that make the acct flow in properly?

Resolution for 'acct instead issue: 'For one of my credit card accounts, charges come in from the bank feed as credits, and payments appear as charges. How can I fix this?' available: Yes.

The acct instead issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the acct instead issue yourself by looking for a resolution described in the article. If it is a complex acct instead issue or you are unable to solve the issue, you may contact us by clicking here or by using other acct instead support options.

For more information about resolving issues related to acct instead in Quickbooks/QBO or to get support for the issue 'For one of my credit card accounts, charges come in from the bank feed as credits, and payments appear as charges. How can I fix this?', click the link below: