Here’s what you’ll need to do:

  1. Click Banking from the left menu.
  2. On the Bank and Credit Cards window, select the For Review tab.
  3. Choose the transaction that represents multiple QuickBooks Online transactions to view details.
  4. Select Find other records if the transaction already has a possible match, or Find match if it doesn’t, to open the Match transactions window.
  5. […]

Resolution for 'ACH Debit issue: 'How do I match an ACH debit that consists of credit card sales and a larger credit card refund?' available: Yes.

The ACH Debit issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the ACH Debit issue yourself by looking for a resolution described in the article. If it is a complex ACH Debit issue or you are unable to solve the issue, you may contact us by clicking here or by using other ACH Debit support options.

For more information about resolving issues related to ACH Debit in Quickbooks/QBO or to get support for the issue 'How do I match an ACH debit that consists of credit card sales and a larger credit card refund?', click the link below: