Very little from Intuit is free, but reportedly their ACH transfers are.
You probably need to talk to Intuit, this is a user-to-user forum.
Resolution for 'ACH transfers issue: 'Free bank transfers not free' available: Yes.
The ACH transfers issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the ACH transfers issue yourself by looking for a resolution described in the article. If it is a complex ACH transfers issue or you are unable to solve the issue, you may contact us by clicking here or by using other ACH transfers support options.
For more information about resolving issues related to ACH transfers in Quickbooks/QBO or to get support for the issue 'Free bank transfers not free', click the link below: