Unless you want the acknowledgement to act as a final sale

customize a sales order, rename it and use that to send to the customer

Resolution for 'acknowledgement issue: 'can I create a customer acknowledgement from a sales order' available: Yes.

The acknowledgement issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the acknowledgement issue yourself by looking for a resolution described in the article. If it is a complex acknowledgement issue or you are unable to solve the issue, you may contact us by clicking here or by using other acknowledgement support options.

For more information about resolving issues related to acknowledgement in Quickbooks/QBO or to get support for the issue 'can I create a customer acknowledgement from a sales order', click the link below: