“I understand all of that but the customer did not actually send me funds.”

The you have no liability to them.

“I have not deposited anything; I basically received a note saying that they would deduct the funds from my next invoice.”


“Essentially, they put 300 on my fuel account (which I do […]

Resolution for 'actual exchange issue: 'How do I post a transaction that had no actual exchange of money?' available: Yes.

The actual exchange issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the actual exchange issue yourself by looking for a resolution described in the article. If it is a complex actual exchange issue or you are unable to solve the issue, you may contact us by clicking here or by using other actual exchange support options.

For more information about resolving issues related to actual exchange in Quickbooks/QBO or to get support for the issue 'How do I post a transaction that had no actual exchange of money?', click the link below: