when you made the change, did you save and close the customer record?
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Resolution for 'Address Changes issue: 'Customer Email Address Changes' available: Yes.
The Address Changes issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Address Changes issue yourself by looking for a resolution described in the article. If it is a complex Address Changes issue or you are unable to solve the issue, you may contact us by clicking here or by using other Address Changes support options.
For more information about resolving issues related to Address Changes in Quickbooks/QBO or to get support for the issue 'Customer Email Address Changes', click the link below: