I’d be glad to clear this out for you. Once Multi-user Mode is on, there’s no need for the Admin to log into QuickBooks. Depending on the restrictions that the Admin set up, that can be the only information the other users have access to.

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Resolution for 'Admin set up issue: 'When using multi-user mode does the admin (original) user have to be logged into the company file in order for other users to login and access?' available: Yes.

The Admin set up issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Admin set up issue yourself by looking for a resolution described in the article. If it is a complex Admin set up issue or you are unable to solve the issue, you may contact us by clicking here or by using other Admin set up support options.

For more information about resolving issues related to Admin set up in Quickbooks/QBO or to get support for the issue 'When using multi-user mode does the admin (original) user have to be logged into the company file in order for other users to login and access?', click the link below: