Credit: Customer account
once you invoice them:
Resolution for 'advance payments issue: 'Advance payments from customer' available: Yes.
The advance payments issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the advance payments issue yourself by looking for a resolution described in the article. If it is a complex advance payments issue or you are unable to solve the issue, you may contact us by clicking here or by using other advance payments support options.
For more information about resolving issues related to advance payments in Quickbooks/QBO or to get support for the issue 'Advance payments from customer', click the link below: