Run the AR Aging Report twice. Filter one for Amount >=0. Filter one for Amount <=0.

Now you see positives on one and red negatives on the other. Negative = AR Credit never applied to sales nor refunded to the customer.

“Why would a company keep years of Credit on customer accounts”

Well, […]

Resolution for 'Aging Report twice issue: 'Why would a company keep years of Credit on customer accounts, and how do I run a report that shows all Credits available within our customers’ accounts?' available: Yes.

The Aging Report twice issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Aging Report twice issue yourself by looking for a resolution described in the article. If it is a complex Aging Report twice issue or you are unable to solve the issue, you may contact us by clicking here or by using other Aging Report twice support options.

For more information about resolving issues related to Aging Report twice in Quickbooks/QBO or to get support for the issue 'Why would a company keep years of Credit on customer accounts, and how do I run a report that shows all Credits available within our customers’ accounts?', click the link below: