Our product engineers are currently investigating why the transaction numbers on journal entries are not updating. Also, I suggest contacting our Customer Care Team to add you on our notification list. You’ll receive updates as they become available.

Here’s how to get in touch with them:

  1. Go to this linkĀ 

Resolution for 'always 2487 issue: 'when entering a journal entry its number is always 2487. why does it not change as it did before?' available: Yes.

The always 2487 issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the always 2487 issue yourself by looking for a resolution described in the article. If it is a complex always 2487 issue or you are unable to solve the issue, you may contact us by clicking here or by using other always 2487 support options.

For more information about resolving issues related to always 2487 in Quickbooks/QBO or to get support for the issue 'when entering a journal entry its number is always 2487. why does it not change as it did before?', click the link below: