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Amount received: Customer overpaid an invoice, how do I record this?

Let me help you handle over payment from your customer in QuickBooks Online.

We can either leave the over payment as is and apply it the customer’s future invoices, or create a refund for the over payment.

Here’s how to record the over payment for your customer’s invoice:

In the upper-right corner, […]

Resolution for 'Amount received issue: 'Customer overpaid an invoice, how do I record this?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'Customer overpaid an invoice, how do I record this?', click the link below:

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Amount received: I’m paid by settlement from my carrier. I use their fuel card so my fuel expense is deducted in the settlement. But I still need to track the gross income & fuel expense

Create a sales receipt

list the service item for gross pay, and the amount
follow that with items set up for fuel and any other expenses
for each of those items enter the qty as negative one (-1) and the amount

the sales receipt will net out to the amount received, save and deposit […]

Resolution for 'Amount received issue: 'I’m paid by settlement from my carrier. I use their fuel card so my fuel expense is deducted in the settlement. But I still need to track the gross income & fuel expense' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'I’m paid by settlement from my carrier. I use their fuel card so my fuel expense is deducted in the settlement. But I still need to track the gross income & fuel expense', click the link below:

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Amount received: created invoice, applied discount saved transaction amount showing received doesn’t match amount the check written , but the original amount prior discount. How to fix?

I just want to clarify something. When you say “check written”, I would guess this is the customer’s payment. If so, you can record the exact amount the customer gave as their payment. This will automatically create a credit to the customer’s account that will be used for their up […]

Resolution for 'Amount received issue: 'created invoice, applied discount saved transaction amount showing received doesn’t match amount the check written , but the original amount prior discount. How to fix?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'created invoice, applied discount saved transaction amount showing received doesn’t match amount the check written , but the original amount prior discount. How to fix?', click the link below:

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Amount received: How do I correct a payment received through the wrong customer without deleting or voiding the transaction? I am trying to change a payment from one customer to another.

Here’s how:

Open the payment from the incorrect customer, then change the customer name to the correct one.
You’ll receive a message, “Selecting a new customer will change how credits and payments were applied. Is this OK?“, just click Yes.
Choose the invoice of the correct customer, then enter the […]

Resolution for 'Amount received issue: 'How do I correct a payment received through the wrong customer without deleting or voiding the transaction? I am trying to change a payment from one customer to another.' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'How do I correct a payment received through the wrong customer without deleting or voiding the transaction? I am trying to change a payment from one customer to another.', click the link below:

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Amount received: Is there a way to take a partial payment? So if we sent a client an estimate of $1000.00 and they’re going to pay $500 before and the rest after, how do I do that?

Yes, we can request an Invoice for an upfront Deposit, and then apply the amount received to future Invoices.

Here is how you would create the initial Invoice: https://community.intuit.com/articles/1145831-how-do-i-record-a-retainer-or-deposit

Because you are not an Attorney, you can skip step 2. Essentially, this creates the Invoice as a liability rather than […]

Resolution for 'Amount received issue: 'Is there a way to take a partial payment? So if we sent a client an estimate of $1000.00 and they’re going to pay $500 before and the rest after, how do I do that?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'Is there a way to take a partial payment? So if we sent a client an estimate of $1000.00 and they’re going to pay $500 before and the rest after, how do I do that?', click the link below:

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Amount received: How do I enter when a customer pays partial check and partial credit card?

Here’s how you can change the payment method upon creating a partial invoice payment:

Click the Plus (+) icon, then select Receive Payment.
Choose a customer, then select Check in the Payment method drop-down.
Enter the partial check amount in the Amount received box.
Click Save and close.

Follow the steps above again […]

Resolution for 'Amount received issue: 'How do I enter when a customer pays partial check and partial credit card?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'How do I enter when a customer pays partial check and partial credit card?', click the link below:

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Amount received: How can I collect only a percentage of my invoices? I only gain 65% of each invoice how can I show that?

Receive payment for the amount received and create a credit memo to write off the remainder.

Resolution for 'Amount received issue: 'How can I collect only a percentage of my invoices? I only gain 65% of each invoice how can I show that?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'How can I collect only a percentage of my invoices? I only gain 65% of each invoice how can I show that?', click the link below:

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Amount received: I have an invoice with an “Amount received” for $-350.00, I’m checking payments and everything it’s ok, how can i do in order to fixed?

I can see that the invoice amount is $750 but the amount due subsequently is $1,100 after payment was made.

This seems to be an account specific issue. Please try to open the invoice and the Receive payment, after click click save to resave the transactions again to refresh it.

If you […]

Resolution for 'Amount received issue: 'I have an invoice with an “Amount received” for $-350.00, I’m checking payments and everything it’s ok, how can i do in order to fixed?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'I have an invoice with an “Amount received” for $-350.00, I’m checking payments and everything it’s ok, how can i do in order to fixed?', click the link below:

Details

Amount received: I have an invoice with an “Amount received” for $-350.00, I’m checking payments and everything it’s ok, how can i do in order to fixed?

I can see that the invoice amount is $750 but the amount due subsequently is $1,100 after payment was made.

This seems to be an account specific issue. Please try to open the invoice and the Receive payment, after click click save to resave the transactions again to refresh it.

If you […]

Resolution for 'Amount received issue: 'I have an invoice with an “Amount received” for $-350.00, I’m checking payments and everything it’s ok, how can i do in order to fixed?' available: Yes.

The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.

For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'I have an invoice with an “Amount received” for $-350.00, I’m checking payments and everything it’s ok, how can i do in order to fixed?', click the link below:

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