Let me help you handle over payment from your customer in QuickBooks Online.
We can either leave the over payment as is and apply it the customer’s future invoices, or create a refund for the over payment.
Here’s how to record the over payment for your customer’s invoice:
- In the upper-right corner, […]
Resolution for 'Amount received issue: 'Customer overpaid an invoice, how do I record this?' available: Yes.
The Amount received issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Amount received issue yourself by looking for a resolution described in the article. If it is a complex Amount received issue or you are unable to solve the issue, you may contact us by clicking here or by using other Amount received support options.
For more information about resolving issues related to Amount received in Quickbooks/QBO or to get support for the issue 'Customer overpaid an invoice, how do I record this?', click the link below: