There was a bug in ancient version of QuickBooks that sounded just like this. It was fixed in an update, likely no longer available.

As you’re running Win 10, you should also get a version of QB designed for it (QB 2015 – 2017, I think.)

Resolution for 'ancient version issue: 'I’ve a Quickbook 2007 installed in my Windows 10. I’m having trouble entering SSN format in the Tax ID box, it reverses back to EIN format. I put – dashes correctly. Why?' available: Yes.

The ancient version issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the ancient version issue yourself by looking for a resolution described in the article. If it is a complex ancient version issue or you are unable to solve the issue, you may contact us by clicking here or by using other ancient version support options.

For more information about resolving issues related to ancient version in Quickbooks/QBO or to get support for the issue 'I’ve a Quickbook 2007 installed in my Windows 10. I’m having trouble entering SSN format in the Tax ID box, it reverses back to EIN format. I put – dashes correctly. Why?', click the link below: