Joanne, this is a community forum. No one from Intuit will call you, but there is no telling who will (you should remove your phone number).
For Payroll help, click the links below (usually 6AM – 6PM PT).
Resolution for 'answer soon issue: 'I have sent another question. Hopefully, I will get an answer soon.' available: Yes.
The answer soon issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the answer soon issue yourself by looking for a resolution described in the article. If it is a complex answer soon issue or you are unable to solve the issue, you may contact us by clicking here or by using other answer soon support options.
For more information about resolving issues related to answer soon in Quickbooks/QBO or to get support for the issue 'I have sent another question. Hopefully, I will get an answer soon.', click the link below: