There are several possible causes for this issue:

  • A damaged or missing QBWUSER.INI file
  • Hard drive corruption
  • Damaged program files
  • QuickBooks needs to be updated to the latest release
  • Damage to the Windows Operating System

Intuit recommends more than one solutions for this problem. The first solution may solve your problem, or you may need to […]

Resolution for 'antivirus software issue: 'quickbooks hangs while loading customer info in est or invoice and goes to another desktop window. Or, anytime you hit enter. Just loaded 2016 Premier' available: Yes.

The antivirus software issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the antivirus software issue yourself by looking for a resolution described in the article. If it is a complex antivirus software issue or you are unable to solve the issue, you may contact us by clicking here or by using other antivirus software support options.

For more information about resolving issues related to antivirus software in Quickbooks/QBO or to get support for the issue 'quickbooks hangs while loading customer info in est or invoice and goes to another desktop window. Or, anytime you hit enter. Just loaded 2016 Premier', click the link below: