When QB displays black fields, it is suggested to follow the steps provided in this article. http://support.quickbooks.intuit.com/support/Articles/SLN75342

Resolution for 'Anyone Seen issue: 'Has Anyone Seen This Before?' available: Yes.

The Anyone Seen issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Anyone Seen issue yourself by looking for a resolution described in the article. If it is a complex Anyone Seen issue or you are unable to solve the issue, you may contact us by clicking here or by using other Anyone Seen support options.

For more information about resolving issues related to Anyone Seen in Quickbooks/QBO or to get support for the issue 'Has Anyone Seen This Before?', click the link below: