“now they credit our credit card for amount of those 3 credits.”

Which means you Got The Refund.

Make a Credit Card Credit entry (like a Return) and list Accounts Payable as the Reason, instead of Office Supply expense, for instance. Use that Vendor Name.

When you make the refund as AP for […]

Resolution for 'AP refund issue: 'transfer existing credit in QB to credit card' available: Yes.

The AP refund issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the AP refund issue yourself by looking for a resolution described in the article. If it is a complex AP refund issue or you are unable to solve the issue, you may contact us by clicking here or by using other AP refund support options.

For more information about resolving issues related to AP refund in Quickbooks/QBO or to get support for the issue 'transfer existing credit in QB to credit card', click the link below: