I’d like to ask if you receive an error message when you try to log in? If it says incorrect username or password, try to┬áreset your password or recover your user ID.

 

If you already reset your credentials and still can’t log in, uninstall the app and […]

Resolution for 'app and reinstall issue: 'Can someone help me log into the QB app? I cannot log into the QB app via my phone. I am using the same user ID and password and it is not letting me log in.' available: Yes.

The app and reinstall issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the app and reinstall issue yourself by looking for a resolution described in the article. If it is a complex app and reinstall issue or you are unable to solve the issue, you may contact us by clicking here or by using other app and reinstall support options.

For more information about resolving issues related to app and reinstall in Quickbooks/QBO or to get support for the issue 'Can someone help me log into the QB app? I cannot log into the QB app via my phone. I am using the same user ID and password and it is not letting me log in.', click the link below: