Which app?  Qbo one is free.

Resolution for 'app free issue: 'Is the app free if I purchased it on the website' available: Yes.

The app free issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the app free issue yourself by looking for a resolution described in the article. If it is a complex app free issue or you are unable to solve the issue, you may contact us by clicking here or by using other app free support options.

For more information about resolving issues related to app free in Quickbooks/QBO or to get support for the issue 'Is the app free if I purchased it on the website', click the link below: