I think you may need to look at apps in this case.

Upsides: You can find an app specific to your industry/business need; apps are designed to work with QBO, so there should be little additional configuration needed.

The downside:  there may be additional cost to use the app

Try this:

Click on apps, […]

Resolution for 'app specific issue: 'We are a service based Co. I am looking for a way to use Quickbooks Online to track which projects we have on hand VS those that have been returned to the customer.' available: Yes.

The app specific issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the app specific issue yourself by looking for a resolution described in the article. If it is a complex app specific issue or you are unable to solve the issue, you may contact us by clicking here or by using other app specific support options.

For more information about resolving issues related to app specific in Quickbooks/QBO or to get support for the issue 'We are a service based Co. I am looking for a way to use Quickbooks Online to track which projects we have on hand VS those that have been returned to the customer.', click the link below: