I’m happy to help point you in the right direction to keep the paid invoices from showing as open balances.

 

This link will direct you to a write-up that explains why this is occurring with your customer’s paid invoice, as well as options to get it resolved:

Resolution for 'AR Aging Report issue: 'My customer’s paid invoice is showing as an open balance A/R Aging Report' available: Yes.

The AR Aging Report issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the AR Aging Report issue yourself by looking for a resolution described in the article. If it is a complex AR Aging Report issue or you are unable to solve the issue, you may contact us by clicking here or by using other AR Aging Report support options.

For more information about resolving issues related to AR Aging Report in Quickbooks/QBO or to get support for the issue 'My customer’s paid invoice is showing as an open balance A/R Aging Report', click the link below:

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