You have to understand AR.

You put charges on an Invoice, or used them as Statement Charges.

What you are seeing is Not going to have any info, if you used Invoices. The details are on the invoice = a Sales Form for an unpaid sale.

Now, using Statement Charges means not being […]

Resolution for 'AR Transactions issue: 'Selected columns in custom statement aren’t working' available: Yes.

The AR Transactions issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the AR Transactions issue yourself by looking for a resolution described in the article. If it is a complex AR Transactions issue or you are unable to solve the issue, you may contact us by clicking here or by using other AR Transactions support options.

For more information about resolving issues related to AR Transactions in Quickbooks/QBO or to get support for the issue 'Selected columns in custom statement aren’t working', click the link below: