I have attached a link below with more details about the e-payment status not updating. Most likely you can skip to the bottom of the article & just follow the steps to reset the tokens.


Resolution for 'article just issue: 'E-payments stuck in “Submitted” status' available: Yes.

The article just issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the article just issue yourself by looking for a resolution described in the article. If it is a complex article just issue or you are unable to solve the issue, you may contact us by clicking here or by using other article just support options.

For more information about resolving issues related to article just in Quickbooks/QBO or to get support for the issue 'E-payments stuck in “Submitted” status', click the link below: