Just put whatever amount in that you received or was taken from your account.  I agree, the directions are not great.

Resolution for 'back account issue: 'Can you help me with the bank verification process? My back account has received the debit. I want to verify that it worked and instructions are vague.' available: Yes.

The back account issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back account issue yourself by looking for a resolution described in the article. If it is a complex back account issue or you are unable to solve the issue, you may contact us by clicking here or by using other back account support options.

For more information about resolving issues related to back account in Quickbooks/QBO or to get support for the issue 'Can you help me with the bank verification process? My back account has received the debit. I want to verify that it worked and instructions are vague.', click the link below: