back to

back to Online Support >

back to: “Save employee payment method information failed. Routing number should have 9 digits,” error after employee is switched from paper check back to direct deposit.

We have identified an issue that is impacting a small percentage of QuickBooks Online Payroll users.  The Direct Deposit (DD) routing and account number are not saved if the employee is switched to paper check and then back to DD.  This error then appears (in error):  “Save employee payment method […]

Resolution for 'back to issue: '“Save employee payment method information failed. Routing number should have 9 digits,” error after employee is switched from paper check back to direct deposit.' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue '“Save employee payment method information failed. Routing number should have 9 digits,” error after employee is switched from paper check back to direct deposit.', click the link below:

Details

back to: We are a not-for-profit but when I started in Quickbooks I chose another catagory whose statements seemed better. How can I go back & chose not-for-profit?

If you’re referring to Non-Profit Edition or Industry of QuickBooks, this is only available for QuickBooks Premier and Enterprise Version. If you want to know more about it, please contact QuickBooks support to discuss this better to you and to help you have this. Here’s how to reach them:

Resolution for 'back to issue: 'We are a not-for-profit but when I started in Quickbooks I chose another catagory whose statements seemed better. How can I go back & chose not-for-profit?' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue 'We are a not-for-profit but when I started in Quickbooks I chose another catagory whose statements seemed better. How can I go back & chose not-for-profit?', click the link below:

Details

back to: I paid payroll via direct deposit using the wrong “pay from” account and can’t seem to edit it.

Welcome to the Online Community.

We really need to make the adjustment so that you will have correct reports. We only have one option left to correct this, and it is through creating a journal entry. Do not worry, let me help you with that.

  1. Click Plus Sign Icon > Journal Entry.
  2. Enter the Date the transaction took […]

Resolution for 'back to issue: 'I paid payroll via direct deposit using the wrong “pay from” account and can’t seem to edit it.' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue 'I paid payroll via direct deposit using the wrong “pay from” account and can’t seem to edit it.', click the link below:

Details

back to: rental deposit collected by 3rd party then partial paid out due to keeping their commission. How do I record this?

“I made a general journal entry to the tenant security deposit a/c (liability a/c) to show 1st & last received.”

That is an error. Never use JE for anything where a Name is going to be related.

You offset the rent Owed by a Credit Memo. Set up and use an […]

Resolution for 'back to issue: 'rental deposit collected by 3rd party then partial paid out due to keeping their commission. How do I record this?' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue 'rental deposit collected by 3rd party then partial paid out due to keeping their commission. How do I record this?', click the link below:

Details

back to: VAT Refund – Previous vat return.

Look in the vat menu left hand side and then vat history do you see the vat return in there, if you do go to the line where the vat return is and on right select the record payment and it will pop open a window saying refund if the […]

Resolution for 'back to issue: 'VAT Refund – Previous vat return.' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue 'VAT Refund – Previous vat return.', click the link below:

Details

back to: I have a printed invoice that needs to be split in two by labor and hardware. When I delete a line it does not go back into being billable. How can i fix this?

You delete something and get a pop up Warning you this will not be changed back at the Originating transaction and that you must Go To that entry and Recheckmark it as Billable, again. You should have gotten this pop up notification.

Resolution for 'back to issue: 'I have a printed invoice that needs to be split in two by labor and hardware. When I delete a line it does not go back into being billable. How can i fix this?' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue 'I have a printed invoice that needs to be split in two by labor and hardware. When I delete a line it does not go back into being billable. How can i fix this?', click the link below:

Details

back to: “Back to Summary Report” link missing in reports.

If you are being impacted by this issue please click here to let us know!

We have identified an issue with reports where the link for “Back to Summary Report” is missing when viewing a Detail report.

You are able to click the back arrow in your browser however to get […]

Resolution for 'back to issue: '“Back to Summary Report” link missing in reports.' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue '“Back to Summary Report” link missing in reports.', click the link below:

Details

back to: Paid invoices don’t appear in chart of accounts

Look at the item(s) used on the invoice. The cost side should be assigned an expense account or COGS and the sales side should be assigned an income account, neither should be your bank account.

Resolution for 'back to issue: 'Paid invoices don’t appear in chart of accounts' available: Yes.

The back to issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the back to issue yourself by looking for a resolution described in the article. If it is a complex back to issue or you are unable to solve the issue, you may contact us by clicking here or by using other back to support options.

For more information about resolving issues related to back to in Quickbooks/QBO or to get support for the issue 'Paid invoices don’t appear in chart of accounts', click the link below:

Details