you don’t recover anything

you had a sale – that posted to income
you had bad debt – that posted to expense

the transaction is a wash, they cancel each other

receive the payment as income in the current period

Resolution for 'Bad debt recovery issue: 'Bad debt recovery' available: Yes.

The Bad debt recovery issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Bad debt recovery issue yourself by looking for a resolution described in the article. If it is a complex Bad debt recovery issue or you are unable to solve the issue, you may contact us by clicking here or by using other Bad debt recovery support options.

For more information about resolving issues related to Bad debt recovery in Quickbooks/QBO or to get support for the issue 'Bad debt recovery', click the link below: