Let’s see if this helps:

You listed everything on a Sales Order.

You invoiced what you placed with them, already, instead of Only when it sold? That means you can open the invoice and Create a Credit Memo from there and Delete anything not being returned.

Or, let’s see if this helps:

“I have […]

Resolution for 'balance bill issue: 'I have an open consignment order. The customer has now returned items that they were unable to sell. How do I return to close out consignment order and balance bill?' available: Yes.

The balance bill issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the balance bill issue yourself by looking for a resolution described in the article. If it is a complex balance bill issue or you are unable to solve the issue, you may contact us by clicking here or by using other balance bill support options.

For more information about resolving issues related to balance bill in Quickbooks/QBO or to get support for the issue 'I have an open consignment order. The customer has now returned items that they were unable to sell. How do I return to close out consignment order and balance bill?', click the link below: