Thanks for your question. Your PayPal balance may show zero because we have not received any new data from PayPal since you transitioned to Connect to PayPal. Once you get a new transaction coming in, you should see an updated balance number.
Connect to PayPal team
Resolution for 'balance number issue: 'Updated from PayPal Sync to PayPal connect, now online balance shows $0' available: Yes.
The balance number issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the balance number issue yourself by looking for a resolution described in the article. If it is a complex balance number issue or you are unable to solve the issue, you may contact us by clicking here or by using other balance number support options.
For more information about resolving issues related to balance number in Quickbooks/QBO or to get support for the issue 'Updated from PayPal Sync to PayPal connect, now online balance shows $0', click the link below: