The bank credit is going to be more than the $397. The fees will be added to the $397. You may not be able to match it. You can make a journal entry for the fee.
Resolution for 'bank credit issue: 'How to Refund a Credit Card for services that haven’t been performed?' available: Yes.
The bank credit issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the bank credit issue yourself by looking for a resolution described in the article. If it is a complex bank credit issue or you are unable to solve the issue, you may contact us by clicking here or by using other bank credit support options.
For more information about resolving issues related to bank credit in Quickbooks/QBO or to get support for the issue 'How to Refund a Credit Card for services that haven’t been performed?', click the link below: