Do you get any error when connecting your bank to QuickBooks Online? If yes, can you tell us what error code/message you get?
I have an article here that’ll help you resolve bank error codes:
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Resolution for 'bank error codes issue: 'I am having a hard time connecting my bank to my account.' available: Yes.
The bank error codes issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the bank error codes issue yourself by looking for a resolution described in the article. If it is a complex bank error codes issue or you are unable to solve the issue, you may contact us by clicking here or by using other bank error codes support options.
For more information about resolving issues related to bank error codes in Quickbooks/QBO or to get support for the issue 'I am having a hard time connecting my bank to my account.', click the link below: