You can only apply credits directly to bills. You will need to go into the bills, select make payment and tick the credits at the bottom of the screen – this will then reduce the amount due and allow you to match in banking.
Resolution for 'Bank information issue: 'Matching Bank information with supplier credit not refund' available: Yes.
The Bank information issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Bank information issue yourself by looking for a resolution described in the article. If it is a complex Bank information issue or you are unable to solve the issue, you may contact us by clicking here or by using other Bank information support options.
For more information about resolving issues related to Bank information in Quickbooks/QBO or to get support for the issue 'Matching Bank information with supplier credit not refund', click the link below: