I want to make sure you’re able to disconnect bank accounts in QuickBooks Online.
I appreciate the screenshot you attached with your question. You’re looking in the right place for the “Disconnect this account on save” check box. As an initial troubleshooting step, I recommend clearing the cache within your browser. […]
Resolution for 'banking accounts issue: 'Cannot disconnect banking accounts' available: Yes.
The banking accounts issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the banking accounts issue yourself by looking for a resolution described in the article. If it is a complex banking accounts issue or you are unable to solve the issue, you may contact us by clicking here or by using other banking accounts support options.
For more information about resolving issues related to banking accounts in Quickbooks/QBO or to get support for the issue 'Cannot disconnect banking accounts', click the link below: