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Banking: Is there standard best practice in handling the entry of fees that are charged prior to receiving a deposit? For ex…AirBnB charges me 3% before depositing my payment. For example…I have a booking that I earned $100 for. AirBnB keeps $3 and deposits $97 into my bank account. What is the best practice around capturing the total revenue of $100 less the fee of $3? To date, I have manually adjusted each deposit and added a new transaction for the fee to make the net deposit correct. Is what I am doing right or wrong?

Welcome to the Community forum, skagitsteelheadh. I’m glad to assist about recording processing fees.

 

Normally, these fees are track on the deposit. Once invoice is created, manually received the payment for the whole amount and deposit it to the Undeposited Funds account.

 

To received the payment, here’s how:

  1. On […]

Resolution for 'Banking issue: 'Is there standard best practice in handling the entry of fees that are charged prior to receiving a deposit? For ex…AirBnB charges me 3% before depositing my payment. For example…I have a booking that I earned $100 for. AirBnB keeps $3 and deposits $97 into my bank account. What is the best practice around capturing the total revenue of $100 less the fee of $3? To date, I have manually adjusted each deposit and added a new transaction for the fee to make the net deposit correct. Is what I am doing right or wrong?' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'Is there standard best practice in handling the entry of fees that are charged prior to receiving a deposit? For ex…AirBnB charges me 3% before depositing my payment. For example…I have a booking that I earned $100 for. AirBnB keeps $3 and deposits $97 into my bank account. What is the best practice around capturing the total revenue of $100 less the fee of $3? To date, I have manually adjusted each deposit and added a new transaction for the fee to make the net deposit correct. Is what I am doing right or wrong?', click the link below:

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Banking: Having reviewed quite a few transactions in my bank feed. And I can’t make sense of a thing QBO does. I’ve searched and read as many Support Articles and posts on any seemingly related topic, and I can’t find any answers. In the Banking Screen, under the For Review tab, QBO offers to add, find match or transfer the transaction. (At this point, QBO offers a helpful link

@RenjolynC thank you for your response.

 

I’ve asked, not about categorization, but Transaction Types. I’ve asked how Quickbooks might use the data in its functioning. You and the other two Quickbooks employees responding here will not answer that question.

 

Since you folks have been repeating yourselves, about things already said before, and things I […]

Resolution for 'Banking issue: 'Having reviewed quite a few transactions in my bank feed. And I can’t make sense of a thing QBO does. I’ve searched and read as many Support Articles and posts on any seemingly related topic, and I can’t find any answers. In the Banking Screen, under the For Review tab, QBO offers to add, find match or transfer the transaction. (At this point, QBO offers a helpful link' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'Having reviewed quite a few transactions in my bank feed. And I can’t make sense of a thing QBO does. I’ve searched and read as many Support Articles and posts on any seemingly related topic, and I can’t find any answers. In the Banking Screen, under the For Review tab, QBO offers to add, find match or transfer the transaction. (At this point, QBO offers a helpful link', click the link below:

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Banking: My client has two Chase Visa credit cards that are on a combined bank statement. In QBO, the two credit cards were set up as individual COA accounts and individual bank feeds. Credit Card #1 is where all the payments and interest come through on the bank feed and has a lot of historical transactions. Credit Card #2 only has actual CC transactions … no payments nor interest. Credit Card #1 is reconciled though 5/14/2019. Credit Card #2 had its first charge on the next statement. Credit Card #2 also has a large opening balance which I think is incorrect since nothing had been charged on the card. When I look at the Audit History of the opening balance transaction for Credit Card #2, it is a Credit Card Credit and added by Online Banking Administration on July 8, 2019. Is this something that happened when someone connected the bank feed? My main question is how do I reconcile these accounts from the combined statements from 5/14 onwards without messing up all the historical transactions? Thanks!

Answer 1:

Hi lainscough,

 

You’ll want to set up the first bank account as a parent account and the other as a sub-account.

 

Here’s how:

  1. Go to the Banking menu or Transactions menu.
  2. Select Connect from the landing page, or select Add account if you’ve already created an account.
  3. Search for your bank.
  4. Click Continue, then enter the username and password you use for […]

Resolution for 'Banking issue: 'My client has two Chase Visa credit cards that are on a combined bank statement. In QBO, the two credit cards were set up as individual COA accounts and individual bank feeds. Credit Card #1 is where all the payments and interest come through on the bank feed and has a lot of historical transactions. Credit Card #2 only has actual CC transactions … no payments nor interest. Credit Card #1 is reconciled though 5/14/2019. Credit Card #2 had its first charge on the next statement. Credit Card #2 also has a large opening balance which I think is incorrect since nothing had been charged on the card. When I look at the Audit History of the opening balance transaction for Credit Card #2, it is a Credit Card Credit and added by Online Banking Administration on July 8, 2019. Is this something that happened when someone connected the bank feed? My main question is how do I reconcile these accounts from the combined statements from 5/14 onwards without messing up all the historical transactions? Thanks!' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'My client has two Chase Visa credit cards that are on a combined bank statement. In QBO, the two credit cards were set up as individual COA accounts and individual bank feeds. Credit Card #1 is where all the payments and interest come through on the bank feed and has a lot of historical transactions. Credit Card #2 only has actual CC transactions … no payments nor interest. Credit Card #1 is reconciled though 5/14/2019. Credit Card #2 had its first charge on the next statement. Credit Card #2 also has a large opening balance which I think is incorrect since nothing had been charged on the card. When I look at the Audit History of the opening balance transaction for Credit Card #2, it is a Credit Card Credit and added by Online Banking Administration on July 8, 2019. Is this something that happened when someone connected the bank feed? My main question is how do I reconcile these accounts from the combined statements from 5/14 onwards without messing up all the historical transactions? Thanks!', click the link below:

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Banking: The date column is missing from the reconcile of the bank account so I cannot sort by date. There is not date when I go to setup…..how do I sort transactions by date?

Let’s perform some troubleshooting steps for you to sort out the date when reconciling a bank account, pixidoc.

 

There are times when a browser’s cache data becomes full of frequently-accessed page or it is damaged. When this happens, pages like in the Reconcile columns don’t load properly. Also, only […]

Resolution for 'Banking issue: 'The date column is missing from the reconcile of the bank account so I cannot sort by date. There is not date when I go to setup…..how do I sort transactions by date?' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'The date column is missing from the reconcile of the bank account so I cannot sort by date. There is not date when I go to setup…..how do I sort transactions by date?', click the link below:

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Banking: Hello QBO Community, We transferred money into our account and it’s showing up as a duplicate meaning as a payment and as a deposit. When I reconciled everything balanced out but the deposit is not showing up in QBO. I’m assuming this is because it’s showing up as a deposit and a payment. Why is it showing up as a duplicate? Our interest paid shows up as a duplicate also. Thank you in advance! Julie

Answer 1:

Hello, @Julie.

 

Let me share some information so we can get rid of the duplicate transactions in your account.

 

Just to clarify, in which account is the duplicate showing? Also, is the account where the payments are transferred from connected with QuickBooks? If yes, let’s make sure to record it as a Transfer.

    […]

Resolution for 'Banking issue: 'Hello QBO Community, We transferred money into our account and it’s showing up as a duplicate meaning as a payment and as a deposit. When I reconciled everything balanced out but the deposit is not showing up in QBO. I’m assuming this is because it’s showing up as a deposit and a payment. Why is it showing up as a duplicate? Our interest paid shows up as a duplicate also. Thank you in advance! Julie' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'Hello QBO Community, We transferred money into our account and it’s showing up as a duplicate meaning as a payment and as a deposit. When I reconciled everything balanced out but the deposit is not showing up in QBO. I’m assuming this is because it’s showing up as a deposit and a payment. Why is it showing up as a duplicate? Our interest paid shows up as a duplicate also. Thank you in advance! Julie', click the link below:

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Banking: Please help. I have a Citi card connected to QB’s online. The card had to be closed and reissued so I disconnected the account to reconnect the new card as it was not pulling through the transactions properly. When I select add and Citi I get this message: Start by selecting the Citibank Credit Card accounts you want to connect with Intuit, the makers of QuickBooks Online Edition. Go to the bank site to sign in and choose which accounts to connect. Then we’ll return you here and bring in your transactions. I log into the citi card account but nothing happens on the QB’s online end. Please advise. Kindest regards, A Lebonville

Thank you for the reply, @alebonville.

 

At this time, we have an on-going issue where transactions aren’t coming in from Citibank account into the Online Bank Feeds in QuickBooks Online. Rest assured, our Engineering Team is diligently working for a fix. To get updates about the resolution status, I recommend reaching out to […]

Resolution for 'Banking issue: 'Please help. I have a Citi card connected to QB’s online. The card had to be closed and reissued so I disconnected the account to reconnect the new card as it was not pulling through the transactions properly. When I select add and Citi I get this message: Start by selecting the Citibank Credit Card accounts you want to connect with Intuit, the makers of QuickBooks Online Edition. Go to the bank site to sign in and choose which accounts to connect. Then we’ll return you here and bring in your transactions. I log into the citi card account but nothing happens on the QB’s online end. Please advise. Kindest regards, A Lebonville' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'Please help. I have a Citi card connected to QB’s online. The card had to be closed and reissued so I disconnected the account to reconnect the new card as it was not pulling through the transactions properly. When I select add and Citi I get this message: Start by selecting the Citibank Credit Card accounts you want to connect with Intuit, the makers of QuickBooks Online Edition. Go to the bank site to sign in and choose which accounts to connect. Then we’ll return you here and bring in your transactions. I log into the citi card account but nothing happens on the QB’s online end. Please advise. Kindest regards, A Lebonville', click the link below:

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Banking: How do I match a deposit (entered into QB by me with categories) with individual transactions made by mobile deposit that have been pushed to my QuickBooks register?

Answer 1:

Hi wrkhouse,

 

I’ll guide you in handling the pushed deposits, so you can match them.

 

I assume the pushed deposits in your register are downloaded bank transactions. If so, you can undo them to bring them back to the For Review section of the Banking page. After that, you’ll want to match them to the deposits […]

Resolution for 'Banking issue: 'How do I match a deposit (entered into QB by me with categories) with individual transactions made by mobile deposit that have been pushed to my QuickBooks register?' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'How do I match a deposit (entered into QB by me with categories) with individual transactions made by mobile deposit that have been pushed to my QuickBooks register?', click the link below:

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Banking: Hi. I’m just inputting my first few months expenses. I originally input them as being paid from ‘undeposited funds’ but I need to change that to ‘Cash at Bank’. It won’t let me change this in the expense page but also not in ‘Undeposited funds’ (which I have accessed through the ‘Chart of Accounts’) and won’t let me delete either. Any ideas? An answer for beginners would be great – so I know exactly which tabs to go to to make this work. Thanks so much

We can help you figure out why it won’t let you change the existing account. However, we need more information about what happens during the process in QuickBooks Online.

 

Can you share with us if the Payment account field is grayed out, or if you see an error message? Any further details you can […]

Resolution for 'Banking issue: 'Hi. I’m just inputting my first few months expenses. I originally input them as being paid from ‘undeposited funds’ but I need to change that to ‘Cash at Bank’. It won’t let me change this in the expense page but also not in ‘Undeposited funds’ (which I have accessed through the ‘Chart of Accounts’) and won’t let me delete either. Any ideas? An answer for beginners would be great – so I know exactly which tabs to go to to make this work. Thanks so much' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'Hi. I’m just inputting my first few months expenses. I originally input them as being paid from ‘undeposited funds’ but I need to change that to ‘Cash at Bank’. It won’t let me change this in the expense page but also not in ‘Undeposited funds’ (which I have accessed through the ‘Chart of Accounts’) and won’t let me delete either. Any ideas? An answer for beginners would be great – so I know exactly which tabs to go to to make this work. Thanks so much', click the link below:

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Banking: I have multiple income transactions that are against my Undeposited Funds account. I am trying to group them together in 1 Deposit. Then I have multiple transactions that are hitting my bank account that add up to that 1 deposit. I am then trying to match the two together… Ex. Deposit Transactions ( 120.00, 110.00, 90.00, 80.00 ) = 400.00 Ex. Bank Transactions ( 50.00, 50.00, 50.00, 50.00, 50.00, 50.00, 50.00, 50.00 ) = 400.00 How can I match these two together?

I appreciate you for getting back to us here in the Community, @seion.

 

Allow me to share additional information on your question about banking in QuickBooks Online.

 

Yes, you can exclude the downloading transactions from the bank feeds and create the deposits manually. However, you’ll need to change the status to Clear directly from […]

Resolution for 'Banking issue: 'I have multiple income transactions that are against my Undeposited Funds account. I am trying to group them together in 1 Deposit. Then I have multiple transactions that are hitting my bank account that add up to that 1 deposit. I am then trying to match the two together… Ex. Deposit Transactions ( 120.00, 110.00, 90.00, 80.00 ) = 400.00 Ex. Bank Transactions ( 50.00, 50.00, 50.00, 50.00, 50.00, 50.00, 50.00, 50.00 ) = 400.00 How can I match these two together?' available: Yes.

The Banking issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the Banking issue yourself by looking for a resolution described in the article. If it is a complex Banking issue or you are unable to solve the issue, you may contact us by clicking here or by using other Banking support options.

For more information about resolving issues related to Banking in Quickbooks/QBO or to get support for the issue 'I have multiple income transactions that are against my Undeposited Funds account. I am trying to group them together in 1 Deposit. Then I have multiple transactions that are hitting my bank account that add up to that 1 deposit. I am then trying to match the two together… Ex. Deposit Transactions ( 120.00, 110.00, 90.00, 80.00 ) = 400.00 Ex. Bank Transactions ( 50.00, 50.00, 50.00, 50.00, 50.00, 50.00, 50.00, 50.00 ) = 400.00 How can I match these two together?', click the link below:

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